Video Game Legacy Privacy Policy
Last updated: 23 September 2026
Video Game Legacy (“Video Game Legacy”, “Legacy”, “we”, “us” or “our”) respects the privacy of visitors, contributors, customers and members of our community.
Video Game Legacy is operated as a UK sole-trader business.
Legal name: Michael Vollans
Trading name: Video Game Legacy
Business address:
7 High Street Staincross Barnsley South Yorkshire S75 5AZ United Kingdom
Email: contact@videogamelegacy.com
For personal information that we decide to collect and use, Video Game Legacy is the data controller.
This Privacy Policy explains what personal information we collect, why we collect it, how it may be used, who it may be shared with, how long it may be retained and the rights available to you.
1. Information We May Collect
Depending on how you use Video Game Legacy, we may collect the following information.
Personal and contact information
Your name or gamer tag.
Your email address.
Contact details you provide when communicating with us.
Information you submit through contact, contribution or other website forms.
Legacy Store information
When you purchase products through the Legacy Store, we may collect:
Your name.
Your email address.
Your billing address.
Your delivery address.
Your order number.
Products purchased and quantities ordered.
Product prices, delivery charges and order totals.
Payment status and transaction references.
Delivery and tracking information.
Order history.
Cancellation, return and refund information.
Information necessary to investigate payment disputes, chargebacks or suspected fraud.
Payment-card information is processed through the payment services available at checkout. Video Game Legacy does not intentionally receive or store complete payment-card numbers in its own store records.
Community and contribution information
We may collect:
Reviews, comments and written submissions.
Screenshots, photographs, videos and other media submitted to us.
Information connected with gaming challenges, collections and community contributions.
Contributor names or gamer tags supplied for publication.
Information necessary to verify, maintain or correct community records.
Technical and website information
Depending on your cookie preferences and the services being used, we may collect:
Browser and device information.
Approximate geographic location.
Pages viewed and interactions with the website.
Referral sources.
Cookie preferences and consent information.
Analytics information where the necessary consent has been provided.
Technical information needed for website security, troubleshooting and fraud prevention.
Please do not provide personal information that is not necessary for the purpose of your enquiry, contribution or purchase.
2. Why We Use Personal Information
We may use personal information to:
Respond to enquiries.
Process customer orders.
Confirm and administer payments.
Arrange delivery of purchased products.
Provide order confirmations and delivery updates.
Handle cancellations, returns and refunds.
Investigate payment disputes, chargebacks and suspected fraud.
Maintain legally required business and accounting records.
Process community contributions and submissions.
Attribute submitted content to the contributor name or gamer tag supplied.
Operate gaming challenges and community projects.
Moderate comments and community activity.
Maintain and improve the website.
Understand how visitors use Video Game Legacy.
Protect the website and community against abuse, spam, fraud and security threats.
Send optional marketing communications where permitted.
Comply with legal obligations.
We only process personal information where we have an appropriate lawful basis under UK data-protection law.
3. Our Lawful Bases for Processing
The lawful basis depends on why we are using your information.
Contractual necessity
We may process personal information where necessary to enter into or fulfil a contract with you.
This includes:
Processing purchases.
Confirming payment.
Arranging delivery.
Communicating about orders.
Handling contractual cancellation and refund requests.
Providing services you have requested.
For example, we need a customer's delivery address to send a physical product purchased through the Legacy Store.
Legal obligations
We may process and retain personal information where necessary to comply with legal obligations.
This includes:
Maintaining legally required accounting and tax records.
Meeting consumer-protection obligations.
Responding to legally valid requests.
Complying with applicable data-protection requirements.
Legitimate interests
We may process personal information where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
These interests may include:
Responding to genuine enquiries.
Maintaining website security.
Preventing fraud and misuse.
Moderating community activity.
Investigating complaints.
Improving website functionality.
Maintaining accurate gaming and collection records.
Preserving the integrity of community contributions and the Video Game Legacy archive.
Establishing, exercising or defending legal claims where appropriate.
We consider the purpose, necessity and potential impact on individuals before relying on legitimate interests.
You have the right to object to processing based on legitimate interests.
Consent
We may rely on consent where required, including for:
Non-essential analytics cookies and similar tracking technologies.
Optional marketing communications where consent is the applicable basis.
Additional activities for which we specifically request permission.
Where processing relies on consent, you may withdraw that consent.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Agreeing to the website Terms & Conditions does not automatically constitute consent for every use of personal information.
4. Legacy Store — Customer Orders
When you purchase a product through the Legacy Store, we use the information necessary to manage and fulfil your order.
This includes:
Identifying the customer and purchased products.
Processing and confirming payment.
Preparing the order.
Arranging delivery.
Providing customer support.
Handling cancellations, returns and refunds.
Maintaining records required for accounting and legal purposes.
The information required to complete a purchase is identified during checkout.
If you do not provide the information necessary to process payment or arrange delivery, we may be unable to complete your order.
We do not publish customer billing addresses, delivery addresses or private order information.
5. Payment Processing
Video Game Legacy uses Squarespace Payments and the payment methods made available through its checkout.
Depending on the customer's chosen payment method, these may include:
Credit and debit cards.
Apple Pay.
Google Pay.
Link by Stripe.
Klarna.
Clearpay.
Payment providers may process information necessary to authorise transactions, prevent fraud, administer payments and manage disputes.
This may include payment details, billing information, transaction references and information required by the selected payment service.
Some payment providers may act as independent data controllers for particular processing activities and apply their own privacy policies.
Video Game Legacy does not intentionally store complete payment-card numbers in its own store records.
We may receive transaction references, payment status information and other details necessary to administer orders, refunds and payment disputes.
Choosing a particular payment method does not automatically enrol you in Video Game Legacy marketing communications.
6. Delivery and Royal Mail
At launch, the Legacy Store delivers physical products to United Kingdom addresses only.
We use Royal Mail to fulfil customer orders.
Where necessary, we may provide Royal Mail with:
The recipient's name.
The delivery address.
Contact information required for the delivery service.
Parcel and delivery information.
Information needed to generate tracking and delivery notifications.
We may receive delivery updates and tracking information from Royal Mail.
This information is used to fulfil purchases, provide delivery information and investigate delivery problems.
We do not publish customers' delivery addresses or use them for unrelated purposes.
If additional delivery providers are introduced in the future, this Privacy Policy may be updated to reflect those arrangements.
7. Returns, Refunds and Payment Disputes
When a customer requests a cancellation, return, refund or other order-related remedy, we may use information including:
Their name and contact details.
Order number.
Products purchased.
Payment and transaction references.
Delivery and tracking information.
Relevant correspondence.
Information about the reason for the request.
Photographs or other evidence voluntarily supplied in connection with the issue.
This information is used to investigate and resolve the matter, process any applicable refund, comply with consumer-law obligations and maintain appropriate business records.
Where necessary, relevant information may be shared with the payment provider, delivery provider or professional adviser involved in resolving the issue.
8. Contributions and Submitted Content
Video Game Legacy allows visitors to submit content including written contributions, screenshots, photographs, videos and other gaming-related material.
When submitting content, you should only provide material that you have the right to submit.
Information included within a contribution may be published where publication is part of the purpose of the submission.
For example, if you provide a gamer tag for attribution, that gamer tag may appear publicly alongside your contribution.
Email addresses, delivery addresses and other private contact details are not intended to be published unless you specifically request this or publication is otherwise clearly agreed.
The permissions relating to contributed material are explained in our Terms & Conditions.
Submitting a contribution does not automatically authorise unrelated marketing communications.
9. Comments and Community Features
Video Game Legacy may use Disqus to provide website commenting features.
When using Disqus, information may be collected and processed by Disqus under its own privacy terms and account settings.
Video Game Legacy does not control all information collected directly by Disqus.
Visitors should review Disqus's privacy information before using its service.
Where Video Game Legacy moderates or manages community activity, we may process information reasonably necessary to maintain the community, investigate complaints and enforce our community rules.
10. YouTube and Embedded Media
Pages on Video Game Legacy may contain embedded videos or other content from third-party services such as YouTube.
When you interact with embedded third-party content, the relevant provider may collect information about your interaction in accordance with its own privacy practices.
This may involve cookies, account information or other technical information, depending on the service and your interaction with it.
Video Game Legacy does not control all independent processing carried out by third-party services.
Where embedded content uses non-essential cookies or similar technologies, the applicable consent requirements must be respected.
Visitors should review the relevant provider's privacy information where appropriate.
11. Google Analytics
Video Game Legacy has configured Google Analytics 4 to help us understand how visitors use the website.
Google Analytics may provide information such as:
Pages viewed.
Approximate geographic area.
Device type.
Browser type.
Referral source.
General interactions with the website.
Website engagement and traffic patterns.
This information helps us understand how visitors find and use Video Game Legacy and where improvements may be beneficial.
Google Analytics is intended to operate only where the necessary cookie or tracking consent has been provided.
Visitors can refuse optional analytics cookies through the website's cookie controls.
You can also change or withdraw your preferences using the cookie-management controls provided on the website.
Withdrawing consent does not affect processing that was lawful before withdrawal.
We do not use Google Analytics as a means of intentionally identifying individual visitors by name.
12. Cookies and Similar Technologies
Video Game Legacy uses cookies and similar technologies.
Some are necessary for the website to function correctly.
Others, including optional analytics and tracking technologies, may require your consent.
Essential cookies
Essential cookies may be necessary for functions such as:
Website security.
Session management.
Shopping-cart functionality.
Checkout.
Remembering cookie preferences.
Other functions necessary to provide a service requested by the visitor.
These cookies may operate without optional analytics or marketing consent where permitted by law.
Non-essential cookies
Non-essential cookies and similar technologies may be used for analytics or other optional purposes.
Where consent is required, these technologies must not be activated before valid consent has been obtained.
The website provides controls allowing visitors to manage their preferences.
Managing your preferences
Video Game Legacy provides a cookie banner and cookie-management controls.
Visitors may:
Accept optional cookies.
Decline optional cookies.
Manage cookie preferences.
Change or withdraw previously saved preferences.
Declining optional cookies does not prevent the use of essential cookies required for the website's necessary functions.
Further information is available in our separate Cookie Policy.
13. Squarespace
Video Game Legacy is hosted using Squarespace.
Squarespace provides website hosting, infrastructure, forms, ecommerce functionality and other technical services used to operate the website.
Depending on how visitors interact with Video Game Legacy, information may be processed through Squarespace systems.
This may include:
Website visits and technical information.
Form submissions.
Customer account information, where customer accounts are enabled.
Shopping-cart and checkout information.
Order records.
Product and inventory information associated with transactions.
Customer communications and transaction notifications.
Squarespace may also provide website analytics and operational information.
Squarespace's own privacy information explains how it processes personal information in connection with its services.
Video Game Legacy remains responsible for the personal-information processing for which it acts as data controller.
14. Who We May Share Information With
We may share personal information where reasonably necessary to operate Video Game Legacy, fulfil customer purchases, provide services, maintain security or comply with legal obligations.
Depending on the circumstances, recipients may include:
Squarespace
For website hosting, forms, ecommerce, customer records and associated website services.
Squarespace Payments and payment providers
For payment processing, payment authorisation, fraud prevention, refunds and payment disputes.
Royal Mail
For delivery of purchased products, tracking and delivery-related enquiries.
Google Analytics
For consent-based website analytics where applicable.
Disqus
For commenting and community features where used.
YouTube and other embedded-content providers
Where visitors interact with third-party embedded content.
Email and communication providers
For enquiries, order communications, contribution correspondence and other necessary communication services.
Professional advisers
Where necessary, relevant information may be shared with accountants, legal advisers or other professional advisers assisting with legitimate business obligations.
Public authorities
Information may be disclosed where required by law or in response to a legally valid request.
Some organisations process information on our behalf, while others act as independent data controllers for particular activities.
We do not sell personal information to advertisers.
We do not share customer contact details with unrelated third parties for their own marketing purposes.
15. International Data Transfers
Some service providers used by Video Game Legacy may access, store or process personal information outside the United Kingdom.
Where a restricted international transfer takes place, the transfer must have an appropriate legal basis under applicable UK data-protection law.
Depending on the destination and circumstances, this may involve:
UK adequacy regulations.
The UK International Data Transfer Agreement.
The UK Addendum to approved contractual clauses.
Another legally permitted transfer mechanism or exception.
Video Game Legacy is responsible for complying with the international-transfer requirements that apply to transfers it initiates.
Using a third-party service provider does not automatically remove our own data-protection responsibilities.
Different providers may have different processing locations and arrangements.
Where applicable, you may contact us to request further information about the safeguards relevant to your personal information and how to obtain a copy of them.
Email: contact@videogamelegacy.com
16. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal obligations.
Retention periods may vary depending on the information and the reason it is held.
Enquiries
Enquiry information may be retained while the matter is being handled and for a reasonable period afterwards where necessary for follow-up, record-keeping or dispute resolution.
Community contributions
Contribution records may be retained while the associated contribution remains part of the Video Game Legacy archive.
Private contact details associated with contributions will be reviewed separately from the published material.
Requests concerning the removal of contributions or associated personal information will be considered in accordance with applicable rights and legal obligations.
Customer orders and financial records
Order, invoice, payment and financial records may be retained for the periods required by applicable tax, accounting and legal obligations.
For a UK sole trader, relevant self-employment records generally must be kept for at least five years after the 31 January tax-return submission deadline for the relevant tax year.
Longer retention may be necessary where an HMRC enquiry, dispute or other legal obligation applies.
Delivery, returns and refunds
Delivery, tracking, return, refund and dispute information may be retained for as long as reasonably necessary to fulfil orders, resolve issues, administer consumer rights and meet legal obligations.
Marketing information
Marketing contact information will be retained while there is a valid basis for sending relevant communications and until it is no longer needed.
Where someone unsubscribes or objects to marketing, we may retain limited information necessary to respect that preference and prevent further unwanted messages.
Analytics
Analytics information is retained according to the applicable settings and retention controls of the analytics service.
Security and legal records
Information needed for security, fraud prevention, legal claims or compliance may be retained for an appropriate period based on the circumstances and applicable legal requirements.
We periodically review whether personal information remains necessary and delete or anonymise information when it is no longer required, subject to applicable obligations.
17. Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, account security, appropriate use of third-party services and limiting access to information where reasonably necessary.
Payment-card processing is handled through the payment services available at checkout rather than intentionally storing complete card numbers in Video Game Legacy's own records.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
If you believe your personal information has been compromised through Video Game Legacy, please contact us.
Email: contact@videogamelegacy.com
18. Your Data Protection Rights
Depending on the circumstances and the lawful basis being used, UK data-protection law may give you the following rights.
Right of access
You may request access to personal information we hold about you.
Right to rectification
You may ask us to correct inaccurate personal information or complete information that is incomplete.
Right to erasure
You may request deletion of personal information in circumstances where the law provides that right.
This right is not absolute. We may need to retain certain information where required by law or where another lawful reason applies.
Right to restrict processing
You may ask us to restrict processing of personal information in certain circumstances.
Right to object
You may object to certain processing, including processing based on legitimate interests.
We will consider the objection and any applicable legal grounds for continuing processing.
Right to data portability
Where applicable, you may request that certain personal information be provided in a structured, commonly used and machine-readable format or transferred to another organisation.
Right to withdraw consent
Where processing is based on consent, you may withdraw that consent.
For optional cookies, you can use the website's cookie-management controls.
For consent-based marketing, you can use the unsubscribe facility or contact us directly.
Exercising your rights
To exercise a privacy right, contact:
We may need to verify your identity before responding to certain requests.
We will respond in accordance with the applicable legal requirements and time limits.
The exact rights available can depend on the circumstances, the information concerned and the lawful basis being used.
19. Your Right to Object
You have the right to object to processing of your personal information where we rely on legitimate interests.
Where an objection is received, we will assess it in accordance with applicable data-protection law.
We will stop the relevant processing unless there are applicable compelling legitimate grounds for continuing or the processing is necessary for establishing, exercising or defending legal claims.
You have the right to object to direct marketing at any time.
Where you object to the use of your personal information for direct marketing, we will stop using it for that purpose.
To object, contact:
20. Marketing Preferences
Video Game Legacy may offer optional email sign-up facilities through checkout or elsewhere on the website.
Marketing communications are separate from the purchase of products.
We will only send direct marketing where permitted by applicable data-protection and electronic-marketing law.
Where consent is required, it will be requested separately from the acceptance of website Terms & Conditions or completion of a purchase.
A customer is not automatically enrolled in a marketing mailing list simply because they place an order.
We may send transactional communications necessary to administer a purchase, including:
Order confirmations.
Payment information.
Dispatch notifications.
Delivery updates.
Returns and refund correspondence.
These communications are separate from optional promotional marketing.
Marketing emails will provide an appropriate way to unsubscribe or opt out.
You may also request removal from marketing communications by contacting:
We do not sell mailing-list information to advertisers.
21. Complaints
If you have concerns about how Video Game Legacy handles your personal information, please contact us.
Email: contact@videogamelegacy.com
We will consider your concern and respond in accordance with applicable data-protection requirements.
You also have the right to complain to the UK data-protection regulator:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk/
The ICO provides information about individual data-protection rights and how to raise a complaint.
You do not lose your right to complain to the ICO by contacting Video Game Legacy first.
22. Children and Young People
Video Game Legacy is a general gaming website and is not designed primarily to collect personal information from children.
Gaming naturally attracts visitors of different ages.
We encourage parents or guardians to supervise younger users when submitting information, participating in community activities or making purchases.
Younger visitors should avoid providing unnecessary personal information.
Where we become aware that personal information has been provided in circumstances where parental or guardian involvement is required, we may remove or restrict that information as appropriate.
Any processing involving children or young people will be considered in accordance with applicable data-protection and safeguarding requirements.
23. Automated Decision-Making and Profiling
Video Game Legacy does not use its own customer or community information to make solely automated decisions that produce legal or similarly significant effects on individuals.
Independent payment providers may use automated security, fraud-prevention or eligibility systems as part of their payment services.
Where such processing is carried out independently by a payment provider, its own privacy information may explain the relevant arrangements and rights.
24. Changes to This Privacy Policy
We may update this Privacy Policy when Video Game Legacy changes its services, website features, technology, payment arrangements or legal obligations.
Updates may also be necessary when new store services, community features or third-party providers are introduced.
The latest version will be published on this page.
The date at the top of the page will show when the policy was last updated.
Where a change requires additional notice or consent under applicable law, we will provide that notice or request consent as appropriate.
25. Contact
For questions about this Privacy Policy or how Video Game Legacy handles personal information, contact:
Video Game Legacy
Legal name: Michael Vollans
Email: contact@videogamelegacy.com
Business address:
7 High Street Staincross Barnsley South Yorkshire S75 5AZ United Kingdom
Video Game Legacy operates online and does not offer in-person shopping or collection.